Antelope Valley Harley-Davidson®
1759 West Avenue J-12
Lancaster, CA 93534
USA
Phone: (661) 948-5959
Email:
Fax: (661) 942-4599

Antelope Valley Harley-Davidson® Customer Testimonials

Submit Your Testimony!
 
It was a truly great experience dealing with Tom and the rest of the staff at AV Harley when purchasing my 2014 Street Glide.
By: Randall Shaw
Overall Rating: Star Star Star Star Star
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How else can I put it other than to say you have a customer for life. This is my first bike purchase and the experience was absolutely wonderful. I first entered AV Harley Davidson on May 7, 2013, and although I was ready to purchase a bike, the last thing I wanted was to be followed around by a pushy salesman. To my pleasant surprise, this did not happen. The sales associate, Tony Anaya, greeted me with a handshake and then encouraged me to look around and let him know if I had any questions about any of the bikes. When I told him that I was interested in a Fat Bob, he proceeded to show me a brand new Fat Bob that had just arrived that day. At all times Tony was polite and very professional. Having found the bike that I wanted, I next had the pleasure of meeting with sales manager, Gary Provenzano. Gary could probably tell this was my first time buying a bike and he could not have made me feel more at ease if he tried. Gary treated me as though I was a longtime friend and not merely a customer from off the street. The last person with whom I came into contact with was the business manager, Kelly Rice. While drawing up the contract, Kelly gave me assurances that I was going to love riding my new Harley. She spoke about her experiences when she was a new rider and assured me that I would treasure buying this bike that I had already committed to spending a significant amount of money on. The deal was already made and yet I was still being treated exceptionally well, which is in itself a rare occurrence in stores these days. The Antelope Valley Harley Davidson staff truly welcomed me to their Harley family and I could not be happier with this experience. Every member of the team provided friendly, knowledgeable, and professional service and I would never go anywhere else for either the servicing of my current bike, or the purchase of my next one. Thanks AV Harley Davidson for making this experience what it was, perfect!

Sincerely,

Winston Hall
By: Winston Hall
Overall Rating: Star Star Star Star Star
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After serching for the best deal at many dealerships for my new 2013 Softail Deluxe, Candy and Gary made it happen. I got the best deal at Antelope Valley H.D. I've been telling everyone that is interested in getting a Harley that A.V.H.D. is the place to get it. I know my next Harley will be purchased there because I know I'll get the best deal.
The employees there made me feel very welcomed and comfortable.

Thanks to the crew at Antelope Valley H.D.

You guys rock!!!!!!!
By: Randy Gonzalez
Overall Rating: Star Star Star Star Star
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Matt did a great job in scheduling my 5000 mile service and in the pre and post inspection of my bike. Prior to scheduling my service Cholo explained to me the benefits of using synthetic oils on the newer bikes, and afterwards he worked in a last minute request to have my adjustable riders backrest installed. I'm very satisfied with the service department and of course the mechanics at AV Harley. Great job everyone!
By: Allan Baule
Overall Rating: Star Star Star Star Star
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My husband and I are new Harley owners, my husband just buying one from AV Harley, and myself buying a used one from a private party. Let me tell you, if you want to be treated with courtesy, professionalism and feel like part of a family, you need look no further. From parts, to service, to purchase of a bike and, in my case, taking their Riders Edge course for new riders, everything they do is top notch! If you want just "so so service and respect", go somewhere else. If you want to be treated like "you're part of the family, no matter how small a purchase,service or question you have, then go to AVHD!! You won't be disappointed. And did I mention, their Riders Edge course instructors and class ROCKS!!!
By: Lisa Vaughn
Overall Rating: Star Star Star Star Star
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I'm a first time Harley owner.
I was refered by a friend so I called Anelope
Valley Harley, told salesman Gregg what bike
I was interested in and the price I wanted to
Pay. He told me he have my bike so I asked
Him to hold it. I traveled over 70 miles to the store
And it was well worth my time and trip. The entire
Staff treated me as if I was a longtime customer.
I was proud to call everyone I knew that are bikers
Looking to buy a Harley my wonderful experience
So they can visit Anelope Valley Harley. Forgot to mention
My wonderful sales team had my bike reserved with A
sold Sign on it. The travel was well worth it.
Thanks to all once again.
I will be returning soon.

By: Larry Butler
Overall Rating: Star Star Star Star Star
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Garry rocks , very nice to deal with him , all the team made us feel very comfortable , financing did excellent for us , gerry and the team went the extra mile to make sure we will well taking care of , I got a road king .


I will recommend you guys to any body that needs a bike ,


Carlos
By: Carlos Agosti
Overall Rating: Star Star Star Star Star
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I purchased my 2012 Softail Heritage Classic from AV Harley-Davidson in October of 2011 and I have to say the experience has been great from the first time I walked in the door and spoke with Greg to my most recent service call with Jenny and the rest of the service team.

During the sales stage of my H-D purchase experience Greg was very helpful in my determination of which model H-D I wanted to purchase. With him knowing I was a long time active rider, Greg asked me very relevant questions on the type of riding I planned to do the majority of the time to get a feel for what would work best for me. He answered my numerous questions and showed me the various aspects of the different models I was considering. It was a real pleasure working with Greg and I ended up with the perfect machine for my riding needs and style.

After making my purchase decision I was introduced to Kelly in the finance office. I have to admit I didn't know closing a deal on a vehicle could be so enjoyable. Kelly really knows her stuff and she was excellent in explaining all of the options that were available to me. In the end I received a very fair deal on my trade-in vehicle and the terms of the financing plan were right in line with what I wanted. The whole financing experience could not have gone any smoother. Guess where my next H-D purchase will be... it's a no-brainer.

I've heard all kinds of horror stories about H-D service departments but all I have to say is you need to experience AV Harley-Davidson's service department. Jenny is awesome! I love her personality but the pleasurable experience doesn't stop there at the service desk. The whole service department crew is full of talented and dedicated people who treat your machine like it was their own. They really enjoy what they do and it shows in their quality of work and how they interface with their customers. I think other motorcycle shops can learn from AV Harley-Davidson. Stop by and check them out.

Who doesn't want to purchase parts and accessories for their Harley? If you want the straight scoop on what will work best for your bike's desired performance or look you need to stop by and see Matt or Rocky at the AV Harley-Davidson parts department. Everything from normal maintenance parts to full-on customization Rocky and Matt can answer your questions and get you started down the right path. Both of these guys have saved me from making erroneous purchases just by asking me a few questions. I really appreciate the way Matt and Rocky look out for their customers. They have become my first stop when I think about purchasing parts or accessories for my Heritage Classic.

Prior to purchasing my Softail I did not pay very much attention to H-D clothing or riding gear but the day I purchased my bike I bought a jacket more suitable for cruising than canyon carving from AV Harley-Davidson's riding gear department. What I found is I really didn't understand the quality that is put into H-D's clothing and riding gear line. Since that initial purchase I find myself perusing through the clothing section every time I visit. If I have any questions on clothing or riding gear, Cat and the rest of the department staff are the people to speak with. With all the products available it amazes me when Cat can explain anywhere from the smallest detail of a product to overall which product line works best for a given situation straight off the top of her head. She really knows the products she works with and that has helped my purchase decisions immensely especially since I'm not an easy person to fit clothing on.

My overall experience with AV Harley-Davidson is extremely positive. It the kind of place I can just hang out in and have fun for a few hours. The atmosphere is professional yet personable, business-like yet friendly, and structured yet relaxed. I don't know how they do it but AV H-D has a winning combination in my opinion. I will continue to be a very satisfied customer of theirs for the foreseeable future.
By: Anthony Thomas
Overall Rating: Star Star Star Star Star
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Very friendly, no hassle, and very helpful sales and financing team.
By: Allan Baule
Overall Rating: Star Star Star Star Star
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This was the best experience I have ever had buying a new vehicle. It was about four months from the time I started thinking of moving up to a Harley to when I picked mine up. They gave me a really fair deal on my trade in and a great price on the 2012 Fat Boy I drove away with. The parts department was really helpful making sure I got the exact add-ons I wanted and were available for all my questions. Everyone at AV Harley Davidson are professional and very easy to deal with. Special thanks to Tom, Gary, Greg, Matt, and all the others that the took time to make sure I got exactly what I wanted!
By: Rich Wheaton
Overall Rating: Star Star Star Star Star
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Just bought a 2012 Fat Bob. Tremendous knowledge, courtesy and patience by the sales team at AV Harley. Kudos to Gary the salesmanager and a big, no, huge thanks to Woody for finding and arm wrestling with OC Harley to get me the exact bike I wanted. You guys are the best! After 35 years, I'm riding free again. Thanks.
By: Gary Holt
Overall Rating: Star Star Star Star Star
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I have a few years of riding under my belt and always heard and saw that HD Had a rep for making bikes that leak, ones that leave you on the side of the road missing out of good rides. I was sold on getting a sport bike and living with the idea that long comfortable rides were never gonna happen for me. This last spring I went to Italy for work ( sometimes my job is cool) and ended up going with a friend who rented 3 HD bikes. Having never been on a HD I spent all night stressed out that my entire trip would be spent stuck in some small village broken down on this bike. My day changed te second I sat on the 2010 sportster883R. I rode the hell out of that bike, thru small towns, villages, up and down steep grades of hills, thru tree lined roads and major highway traffic. I never felt so ready to ride than that day. I made myself that no matter what, I'd spend the next year of my life saving money, not for just a bike, not some HD that everybody thought I should get, but the Sportster model of my choice because I loved it. Big bore, bigger engine, more more more.... Not interested, just the Iron 883 2012 under me has been my dream and I'm heading out right now to take her on our first road trip. The people of AV HD were a blessing, no pressure, no pushing, just let me wander in and look around never bothering me about when. But when I was ready so were they, bike prepared, all the paper ready and smiles all around. Great buying experience, one I look forward to doing again and again. Couldn't ask for a better experience than the one I had in your dealership. Thanks all around.
-Anonymous
Overall Rating: Star Star Star Star Star
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I have a modified '95 Heritage Softail that has some sentimental value to me because my Mom and Dad had the whole front end chromed for me and then just two months later cancer took my Mom from me. Mitch in service is super careful to make sure my pride and joy is just as beautiful when she leaves as when I brought her in. Just as important his work is impeccable and my bike continues to run like a dream. Over the years I've had tremendously positive experience with AV Harley. One time my battery died on the road and it was just minutes from closing time. I called and Scott said he'd stay there to receive the bike when the tow truck arrived with it. On another occasion I had a loose timing cover and again Scott stayed after closing to make sure I was good to go on the road. You find that AV Harley is not just a Harley shop - it becomes YOUR Harley shop. Thanks to the whole staff at AV Harley - you're the best!
By: Steve Rainey
Overall Rating: Star Star Star Star Star
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I purchased a 2006 Wide Glide back in February of 06. After almost 5 years and near 40,000 miles on the bike, I deceided it was time to get a new ride or do some major changes. Long story short, the sales team, financing, and service department helped me make my deecision. I was able to get a new bike (2012 FXS Blackline) 6 months before I intended to and the transaction was much easier than I had anticipated. I compared many HD shops in California, Nevada, and Arizona prior to my purchase in 06. This time, I did not even consider going anywhere else. The service team has always treated me very well, sales was excellent, and financing made buying a new bike extremely simple, and the people at the parts counter actually know what they are talking about. Antelope Valley HD has my 6-Star Vote! They are by far, a step above the rest in my opinion.
By: Bruce Owens
Overall Rating: Star Star Star Star Star
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My wife and I were in town for a week visiting our daughter and her family in Palmdale. We wanted to rent a bike for a couple of days to ride up the PCH as well as Big Bear Lake. Danny & Kelly were both awesome, friendly, courteous and professional! I picked up an Electra Glide Classic. It was in excellent condition and one of your parts guys even checked and aired up the rear suspension for me. We will be back on subsequent trips to visit, shop, or rent again. I've never had a better experience at ANY motorcycle shop in my life and I've been riding for over 40 years. Superior customer service and overall experience.
By: Steve Gentry
Overall Rating: Star Star Star Star Star
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"From the moment we entered the dealership to the time we left every person was professional, cordial and focused on customer service. There was no pressure to purchase, I was able to test drive the bike I was interested and they even provided me with a coat and helmet as I did not go in to purchase a bike that day, just to look. This was by and far the most positive buying experience of my life. "
By: Tom 
Overall Rating: Star Star Star Star Star
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"Just bought a 2010 Dyna FXDC from Antelope Valley Harley Davidson and I absolutely love it! The only thing that compares to the bike is the dealership and it's staff. Professional, courteous, knowledgeable, friendly, outstanding!! Based on my experience, I must say I can't recommend Antelope Valley Harley Davidson highly enough. Thank you all so much!! Great buying experience! "
By: Michael 
Overall Rating: Star Star Star Star Star
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"Just wanted to give Travis at the parts counter a Gold Star. He's helped me many times with special orders and recently with a malfunctioning part issue. He's always more than helpful and goes out of his way to make things work for the customer, so thanks Trav, I appreciate you being there."
By: Robert 
Overall Rating: Star Star Star Star Star
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"Please also be aware that Nick Platis is a very consciencious parts man who is very helpful each time he serves my requests, questions and purchases."
By: Hans  
Overall Rating: Star Star Star Star Star
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"this is great!!! sure love that bike!!! a new page open in my life. should have done this 20 years ago!! what the hell was i waiting for? my next step, meet new people."
By: Robert 
Overall Rating: Star Star Star Star Star
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